Ask for a Refund in a Complaint Letter [Free Sample]

ask for a refund in a complaint letter sample

Your Name
Your Address
City, State, Zip Code

DATE

Name of Restaurant Manager
Name of Restaurant
Address of Restaurant
City, State, Zip Code

RE: Requesting compensation for dinner at Name of Restaurant

Dear Name of Restaurant Manager:

Name of Restaurant has excellent food and a reputation for good service. However, this was not my experience on DATE. 

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I made a reservation two weeks in advance for dinner for eight. My family was celebrating the 40th wedding anniversary of my parents. I have enclosed a copy of my reservation that was sent to me by email.

When we arrived at the restaurant, our table was not ready and we had to wait for 30 minutes in your small lobby. 

There were not enough chairs for all of us and some of us had to stand. We were not offered a drink or a glass of water.

When we were finally seated, the food, which I had ordered in advance, was not ready. We waited another 20 minutes for the food, and only received enough for five people.

I ordered a special cake that was not prepared. We tried to make the best of the situation by ordering more food and dessert. After all of that, we were presented with a $365 bill, which I paid.

I have eaten at your restaurant many times and enjoyed the ambiance and food, but I believe I am owed a refund for the disastrous celebration of my parent’s wedding anniversary. 

You can ask our waiter, Tom, about the food service and the receptionist Trish about our time in the lobby.

I can be reached at Phone Number or Email Address if you have any questions. I hope to receive a favorable reply soon.

Sincerely,

Your Signature
Your Printed Name
List of Enclosures: Reservation Receipt, Dinner Bill, Credit Card Receipt