Unhappy with your bank’s service? Browse our collection of bank complaint letter templates to help you express your concerns.
Template 1: Bank Complaint Letter for Unauthorized Transaction
[Your Name]
[Your Address]
[City, State ZIP Code]
[Date]
[Bank Name]
[Bank Address]
[City, State ZIP Code]
Dear Sir/Madam,
I am writing to file a complaint regarding an unauthorized transaction on my bank account [account number]. The transaction in question was for [transaction amount] and occurred on [transaction date].
I did not authorize this transaction, and I request you to investigate this matter immediately. I would like you to provide me with a written explanation of the situation and the steps you have taken to rectify the issue.
I request you to credit my account for the amount of the unauthorized transaction as soon as possible.
I appreciate your prompt attention to this matter and look forward to a resolution as soon as possible.
Yours sincerely,
[Your Name]
Template 2: Bank Complaint Letter for Poor Customer Service
[Your Name]
[Your Address]
[City, State ZIP Code]
[Date]
[Bank Name]
[Bank Address]
[City, State ZIP Code]
Dear Sir/Madam,
I am writing to express my dissatisfaction with the customer service I received at your bank. I visited your branch on [date] to [reason for the visit], and I was extremely disappointed with the service I received.
The staff was unprofessional and unhelpful, and I felt that my concerns were not taken seriously. I request you to take appropriate action to ensure that this does not happen again in the future.
I request you to provide me with a written response to this complaint, outlining the steps you have taken to address the issue.
Thank you for your attention to this matter.
Yours sincerely,
[Your Name]
Template 3: Bank Complaint Letter for Incorrect Charges
[Your Name][Your Address]
[City, State ZIP Code]
[Date]
[Bank Name]
[Bank Address]
[City, State ZIP Code]
Dear Sir/Madam,
I am writing to file a complaint regarding incorrect charges on my bank account [account number]. The charges in question are for [charge amount] and were posted to my account on [charge date].
I have reviewed my account activity and have determined that these charges are incorrect. I request you to investigate this matter immediately and credit my account for the amount of the incorrect charges.
I request you to provide me with a written explanation of the situation and the steps you have taken to rectify the issue.
Thank you for your prompt attention to this matter.
Yours sincerely,
[Your Name]
Frequently Asked Questions (FAQs)
Q: What is a bank complaint letter?
Answer: A bank complaint letter is a formal letter written by a bank customer to express their dissatisfaction with a particular aspect of the bank’s service or operations. It is a way for customers to communicate their concerns and to request a resolution to the issue at hand.
Q: What should I include in a bank complaint letter?
Answer: A bank complaint letter should include a clear and concise description of the problem, including any relevant details such as the account number, date of the incident, and any names of bank employees involved.
It should also include a clear statement of what the customer is seeking, such as a refund or a change in policy, and any relevant documentation or evidence to support their claim.
Q: How do I address a bank complaint letter?
Answer: A bank complaint letter should be addressed to the appropriate person or department within the bank, such as the customer service manager or the complaints department.
It is important to use a formal salutation, such as “Dear Sir/Madam,” and to include the relevant contact information for the customer.
Q: What tone should I use in a bank complaint letter?
Answer: A bank complaint letter should be written in a polite and professional tone. While it is important to express dissatisfaction with the bank’s service, it is also important to remain respectful and avoid using accusatory or confrontational language.
Q: What should I do after sending a bank complaint letter?
Answer: After sending a bank complaint letter, it is important to follow up with the bank to ensure that the issue is being addressed.
This may involve contacting the bank’s customer service department, scheduling a meeting with a bank representative, or requesting additional information or documentation.
It is also important to keep a record of all correspondence and to follow up regularly until the issue is resolved to the customer’s satisfaction.
