Complaint Email for Poor Service [Samples]

Learn how to write a complaint email for poor service. Use our sample complaint emails for poor service as templates for your complaint email.

Sample 1 – Complaint Email For Poor Service

Subject: Complaint for poor service at [Name of Restaurant]

Dear [Name of Restaurant Manager]:

[Name of Restaurant] has excellent food and a reputation for good service. However, this was not my experience on [DATE]. I made a reservation two weeks in advance for dinner for eight. 

My family was celebrating the 40th wedding anniversary of my parents. I have enclosed a copy of my reservation that was sent to me by email.

When we arrived at the restaurant, our table was not ready and we had to wait for 30 minutes in your small lobby. There were not enough chairs for all of us and some of us had to stand. 

We were not offered a drink or a glass of water. When we were finally seated, the food, which I had ordered in advance, was not ready.

We waited another [20 minutes] for the food, and only received enough for five people. I ordered a special cake that was not prepared. 

We tried to make the best of the situation by ordering more food and dessert. After all of that, we were presented with a [$365 bill], which I paid.

I have eaten at your restaurant many times and enjoyed the ambiance and food, but I believe I am owed [$365] compensation for the disastrous celebration of my parent’s wedding anniversary. 

You can ask our waiter, [Tom], about the food service and the receptionist Lisa about our time in the lobby.

I can be reached at [Phone Number] or [Email Address] if you have any questions. I hope to receive a favorable reply soon.


[Printed Name of Consumer]
List of Attachments: [Reservation Receipt, Dinner Bill, Credit Card Receipt]

Sample 2 – Complaint Email For Poor Service

Subject: Complaint for poor service at Majestic Motel

Dear Ann:

My family and I recently stayed at your beautiful hotel on the Lake Erie shoreline. I was excited for our trip, but our room was not as it has been in the past. I notified the shift manager, but she was less than willing to accommodate us in switching rooms, as your hotel was full. 

She offered us a partial refund, but nearly everything in the area was booked solid. We booked our room for the week of December 19 – 25 but only ended up staying from December 19 – December 21st.

We have been staying in your hotel for more than twenty years and have never had such service. Even though I had to pay for the entire week up front, we left after two days and went home.

I asked the front clerk for a refund but they were less than willing to accommodate. I would like a full refund of my money that I spent in your hotel that week. If can be sent to the address above.


Janet Jacks