Apology Letter to Unsatisfied Customer Sample

Learn how to write an apology letter to unsatisfied customer. Use our sample apology letter to unsatisfied customer as a template for your apology letter.

Sample 1 – Apology letter to unsatisfied customer

BUSINESS LETTERHEAD

DATE

Name of Customer
Address of Customer
City, State, Zip Code

Dear [Name of Customer]:

This letter is a formal apology from [Name of Business] for the inconvenience you experienced as mentioned to our Customer Service department.

The crew that was sent to repair your air conditioner caused water and soil damage to your carpet and it is my intention to pay for professional cleaning of the carpet that was soiled. I would also like to offer a free check-up of your plumbing and heating systems.

I am very sorry for your inconvenience, and want you to know that the crew that serviced your unit has been sent for training to learn how to maintain the area being repaired.

Thank you for bring this matter to our attention, so we can ensure that this doesn’t happen again. 

We value you as a customer, and hope you will continue to use our plumbing and heating services.

I will contact you within the next week to arrange for the restoration of your carpet and schedule at time for your free checkup. 

If you have any questions, please feel free to call me at [Phone Number] or at [Email Address].

Thank you for your continuing patronage.

Sincerely,

Signature
Name of Sender
Head of Customer Service

Sample 2 – Apology Letter To Unsatisfied Customer

BUSINESS LETTERHEAD

DATE

Name of Customer
Address of Customer
City, State, Zip Code

Dear [Name of Customer]:

We are very sorry that you still have not received the [Name of Item] that you purchased on [DATE]. 

The demand for this item has exceeded our expectations. However, we will receive a new shipment of [Name of Item] on [DATE].

Please advise us on whether you would like to cancel your order or have us ship the [Name of Item] once it becomes available. Please feel free to call me at [Phone Number] or at [Email Address].

Sincerely,

Signature
Name of Sender
Head of Customer Service

sample 3 – Apology letter to unsatisfied customer

Dairy King
9089 Simpson Drive
Bellefontaine, Ohio 43311

[DATE]

Bob Shoemaker
26644 Newtons Perkins Way
Plainfield, Ohio 43312

Dear Mr. Shoemaker,

Thank you for taking the time to call our customer service line. It has been brought to my attention that you had a horrible experience when you visited our Bellefontaine restaurant on [DATE].

I want you to know that all of our customer service workers receive adequate training on how to treat customers.

There is never an excuse to be talking on the cell phone and arguing with a boyfriend while trying to take a customer’s order. Our customers come first.

I want you to know that I personally have handled this situation and there will be no further issues.

Cell phones are banned from the sales counter and anyone caught in the future will not have a job. 

While I cannot change what happened that day to you and your wife, I can offer you a free meal for two when you come again.

We have been servicing the Bellefontaine area for more than 30 years, and we have every intention on being there another 30.

Customers like you are what help us to know what is going on and what areas need our immediate attention. 

I hope that you will see better service, and if there should be any problems, please don’t hesitate to call me directly.

Sincerely,

Donald G. Hammond
President of Dairy King

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