Customer Service Resume [Free Sample]

Customer service positions necessitate excellent communication skills as well as the ability to direct people to the information they require. Now it’s your turn to show employers how important you are and point them to your strongest qualifications. Use our professional resume example to take your customer service job to the next level.

customer service Resume sample

Jennifer Thomas
Grove City, OH 43123 | 555-290-5924 | jennifer@gmail.com | LinkedIn URL

Summary

An outgoing customer service representative with at least three years of expertise handling difficult customer inquiries. Building strong customer relationships, driving brand loyalty, and enhancing customer engagement are all things that I am passionate about.

Education

West Reynoldsburg High School
I graduated in [YEAR] with honors. Was senior class secretary and was socially active in many clubs.

Ohio State University
I received a Bachelor’s Degree in Business and Office Administration in [YEAR]. I graduated with honors and was on the dean’s list during my entire time of study.

South Ripley High School
I graduated with honors in June of [YEAR]. I served as class secretary during my sophomore year.

Skills

Typing 95 wpm
Cash Handling
Multi-Line Switchboard
Microsoft Word
Microsoft Excel
Bi-lingual (Spanish)

Employment

Farmers Insurance
Date of Employment: DATE – Present
Supervisor: Kathy McDowell

This intriguing position has taught me a lot about the insurance industry. As a customer service representative for this fantastic organization, I’ve learnt that dealing with consumers can be challenging but rewarding. I’m in charge of processing cash payments, calling customers to see if they require further services, and receiving mail to and from the office.

Nationwide Insurance
Dates of Employment: DATE – DATE
Supervisor: Benjamin Howard

I was fortunate enough to be hired immediately out of college by Nationwide. This CSR role was difficult. Not only was I in charge of cold calling potential consumers, but I was also in charge of processing mail from the local office. While cold phoning customers is difficult, I was able to do so in a professional manner. I discovered a better paying job at Farmers’ Insurance that didn’t need cold calling.

References

Available Upon Request

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