Need to write a complaint letter about a faulty product? Get tips and templates for writing an effective letter. Protect your consumer rights today.
Here are two templates for a faulty product complaint letter:
Template 1: Faulty Product Complaint Letter
[Your Name]
[Your Address]
[City, State ZIP Code]
[Date]
[Company Name]
[Address]
[City, State ZIP Code]
Dear Sir/Madam,
I am writing to express my disappointment with a product I purchased from your company on [date of purchase]. The product, [name of product], has not performed as expected and has caused me significant inconvenience.
[Describe the issue with the product in detail. Be sure to include any relevant dates, model or serial numbers, and the circumstances surrounding the issue. Provide any supporting documentation if available.]
I expect the product I purchase to function as advertised, and I believe that I have received a faulty product. I would like to request a replacement or a full refund for my purchase.
I have attached a copy of my receipt and any relevant documentation to support my claim. Please contact me within [number of days] days to confirm receipt of this letter and let me know how you will be resolving this issue.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Template 2: Faulty Product Complaint Letter
[Your Name]
[Your Address]
[City, State ZIP Code]
[Date]
[Company Name]
[Address]
[City, State ZIP Code]
Dear Sir/Madam,
I am writing to report a problem I encountered with a product I purchased from your company on [date of purchase]. The product, [name of product], is faulty and does not function as advertised.
[Describe the issue with the product in detail. Be sure to include any relevant dates, model or serial numbers, and the circumstances surrounding the issue. Provide any supporting documentation if available.]
As a consumer, I have the right to expect a product that is of satisfactory quality and fit for purpose. I am disappointed that this product has not met these standards and has caused me significant inconvenience.
I would like to request that you replace the faulty product with a new one or provide a full refund. I have attached a copy of my receipt and any relevant documentation to support my claim. Please contact me within [number of days] days to confirm receipt of this letter and let me know how you will be resolving this issue.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Faulty Product Complaint Letter Tips
Here are some tips to keep in mind while writing a faulty product complaint letter:
Be specific: Clearly describe the issue with the product in detail, including any relevant dates, model or serial numbers, and the circumstances surrounding the issue.
Be concise: Keep your letter brief and to the point. Include only the most important information and avoid lengthy explanations.
Be polite: Avoid using angry or confrontational language. Keep your tone professional and respectful.
Be clear about what you want: State clearly what you expect the company to do to resolve the issue, whether it’s a replacement, repair, refund, or other action.
Provide evidence: Include copies of any relevant documents, such as receipts, warranties, or photographs, to support your claim.
Set a deadline: Give the company a specific amount of time to respond to your complaint, usually within 14-30 days.
Follow up: If you don’t hear back from the company within the allotted time, follow up with a phone call or email to check on the status of your complaint.