Goodwill Letter To Remove Closed Account Sample: Free & Effective

Upon finding a closed account harming my credit score, I wrote a goodwill letter to address it, learning the value of taking proactive steps for financial health.

Key Takeaways:

  • Understanding Goodwill Letters: A goodwill letter is a request to a creditor to remove negative marks from your credit report as a gesture of goodwill.
  • Personal Experience: Real-life story of successfully getting a closed account removed.
  • Step-by-Step Guide: Detailed instructions on how to craft your goodwill letter.
  • Free Template: A customizable template to help you get started.
  • Tips for Success: Key points to remember for a higher success rate.
  • Invitation for Comments: Share your experiences or ask questions for community advice.

Why I Chose to Write a Goodwill Letter

I had always been diligent with my finances, but a few late payments during a rough patch had led to this blemish on my credit report.

Knowing the impact of credit scores on future financial opportunities, I decided to write a goodwill letter to my creditor.

It was a chance to explain my situation and request the removal of the negative entry as an act of goodwill.

Trending Now: Find Out Why!

Step-by-Step Guide to Writing a Goodwill Letter

1. Understand Your Situation

  • Reflect on why the account was closed: Was it due to late payments, financial hardship, or other reasons?
  • Assess your overall credit history: This will help in making a strong case.

2. Gather Necessary Information

  • Creditor’s contact details: Address or email where the letter should be sent.
  • Account details: Account number and any relevant transaction history.

3. Drafting the Letter

  • Be concise and clear: Avoid lengthy stories.
  • State your request early in the letter: Clearly mention that you are seeking the removal of the negative entry.

4. Explain Your Situation

  • Be honest: Share the reasons behind the late payments or closure.
  • Show your commitment: Highlight your efforts to rectify the situation.

5. Proofread and Send

  • Check for errors: A well-written letter shows professionalism.
  • Choose the right sending method: Depending on the creditor’s preference.

My Goodwill Letter Template

Dear [Creditor’s Name],

I am writing to request your consideration for a goodwill adjustment regarding my account [Account Number]. During [Time Period], I faced [Brief Explanation of Hardship], leading to the closure of my account.

Despite this setback, I have [Explain Steps Taken to Rectify the Situation]. I understand the importance of financial responsibility and have taken measures to ensure timely payments in the future.

I kindly request that you consider removing the negative entry associated with this account from my credit report. This gesture of goodwill would greatly assist me in [Explain How Removing the Entry Helps You, e.g., securing a mortgage, improving credit score].

Thank you for your time and understanding.


[Your Name]

Tips for a Successful Goodwill Letter

  1. Empathy: Remember, you are requesting a favor.
  2. Clarity: Be clear about what you are asking for.
  3. Documentation: Provide any relevant documents that support your case.
  4. Patience: It may take time for the creditor to respond.


Writing a goodwill letter can be a turning point in managing your credit health. It was for me. Although there’s no guarantee of success, presenting your case honestly and respectfully increases your chances.

Remember, credit scores don’t define you, but they do impact your financial journey.

I’d Love to Hear from You!

Have you written a goodwill letter before? What was your experience? Or, if you’re about to write one, do you have any questions or concerns?

Share your thoughts and questions in the comments below. Your insights not only enrich our community but also help others in similar situations. Let’s learn from each other!

Frequently Asked Questions (FAQs)

A professional and inviting office setting with a person sitting at a desk, writing a letter

Q: Can a Goodwill Letter Really Remove a Closed Account from My Credit Report?

Answer: In my experience, yes, it can. While there’s no guarantee, a goodwill letter is a request for a creditor to remove a negative mark as a gesture of goodwill. I’ve seen success in my case, but it largely depends on the creditor’s policies and your relationship with them.

Q: How Long Does It Take to Get a Response to a Goodwill Letter?

Answer: It varies. In my case, it took about a month. The response time can range from a few weeks to a couple of months, depending on the creditor’s processing time and workload.

Q: Should I Call the Creditor Before Sending a Goodwill Letter?

Answer: It’s a good idea. I called my creditor to discuss my situation first, which helped me understand their perspective and tailor my letter accordingly. It also shows your proactive approach and sincerity.

Q: What Should I Include in a Goodwill Letter?

Answer: Keep it concise and honest. Include your account details, explain the circumstances that led to the negative mark, and how you’ve rectified or are rectifying the situation. Be clear about your request to remove the negative entry.

Q: Can I Send a Goodwill Letter for an Account with Multiple Late Payments?

Answer: Yes, you can. I sent one even though I had a few late payments. The key is to acknowledge your mistakes and demonstrate that you’ve taken steps to prevent them in the future. However, the creditor’s willingness to comply may vary.

Q: Is Email as Effective as a Mailed Letter for a Goodwill Request?

Answer: It depends on the creditor. In my experience, some creditors prefer email, while others give more weight to physical letters. Check with your creditor for their preferred method of communication.

Q: How Often Can I Send Goodwill Letters?

Answer: It’s best not to overdo it. If your first letter doesn’t get a response, you can try one more time after a few months. However, repeatedly sending letters can be seen as pestering.

Q: What If My Goodwill Letter Is Rejected?

Answer: It’s not uncommon. If your goodwill letter is rejected, you can try to improve your credit in other ways. Remember, a goodwill letter is a request, not a guarantee. Keep working on building your credit through other means.

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