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Learn how to write a hotel complaint letter. Use our sample hotel complaint letters as templates for your complaint letter.
sample 1 - Hotel Complaint Letter
Your Name
Your Address
City, State, Zip Code
DATE
Name of Hotel Manager
Name of Hotel
Address of Hotel
City, State, Zip Code
Dear Name of Hotel Manager:
My family and I recently stayed at your beautiful hotel on the Lake Erie shoreline. I was excited for our trip, but our room was not as it has been in the past.
I notified the shift manager, but she was less than willing to accommodate us in switching rooms, as your hotel was full. She offered us a partial refund, but nearly everything in the area was booked solid. We booked our room for the week of May 19 – 25 but only ended up staying from May 19 – May 21st.
When we first arrived, we got the room we always stay in, room 22. Upon unpacking our luggage, we noticed there were roaches in various locations in the room. We promptly notified the front desk and they sent someone to spray the room.
While the room was being sprayed we had to find somewhere to go for about six hours. The beds clothes were clean but had holes in them. The staff on duty could have cared less that we were unsatisfied. The room was not clean and this non-smoking room had been smoked in.
We have been staying in your hotel for more than twenty years and have never had such service. Even though I had to pay for the entire week up front, we left after two days and went home.
I asked the front clerk for a refund but they were less than willing to accommodate. I would like a full refund of my money that I spent in your hotel that week. If can be sent to the address above.
Sincerely,
Signature
Your Name
sample 2 - Hotel Complaint Letter
Your Name
Your Address
City, State, Zip Code
DATE
Name of Hotel Manager
Name of Hotel
Address of Hotel
City, State, Zip Code
Dear Name of Hotel Manager:
My family and I had the misfortune of staying in room number 227 at your hotel from May 15 to May 21st. We encountered a lot of bad service levels during our stay, which I believe you should be aware of and hopefully address.
Even though we had a confirmed reservation, it took more than an hour to check us in. It’s beyond my comprehension that it took so long. When I inquired about the reason for the delay, the receptionist explained that the prior guest had checked out late! That, however, is not my issue.
Next, the bed were not properly made when we arrived, our mini-bar was empty, and the toilets were still filthy. I’m curious as to how your hotel’s housekeeping staff prepares the room for the following guest. Do they use a checklist or do they go through everything at random?
On so many levels, I hope you would agree with me that this type of service is simply unacceptable. It’s not the kind of service I’d expect from a five-star hotel in your location and class. This sour experience has left me feeling quite unhappy.
I’d like to hear your opinions on my complaint, as well as the efforts you’re willing to take to prevent future incidences.
Regards,
Signature
Your Name
