Hotel Booking Cancellation Letter Sample: Free & Effective

As a frequent traveler, I’ve mastered the art of writing effective hotel cancellation letters and am eager to share this expertise.

Key Takeaways:

Understanding the Need for a Cancellation Letter

Why Write a Cancellation Letter?

  • Ensures clear communication with the hotel.
  • Provides a record of your request.
  • Helps in possibly waiving cancellation fees, depending on the hotel’s policy.

Step-by-Step Guide

Step 1: Review the Hotel’s Cancellation Policy

Before you start writing, it’s crucial to understand the hotel’s cancellation policy. This information is usually found in your booking confirmation email or on the hotel’s website.


  • Booking confirmation number.
  • Cancellation policy details.
  • Deadline for free cancellation.

Step 2: Write a Clear Subject Line

A clear subject line like “Cancellation of Hotel Booking #123456” helps the hotel staff quickly understand the purpose of your email.

Step 3: Start with a Formal Greeting

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Address the letter to the hotel manager or the reservations department. For example, “Dear [Hotel Manager’s Name]” or “To the Reservations Department”.

Step 4: State Your Request

Clearly state your intention to cancel the booking. Include important details like your booking number and the dates of the reservation.

Step 5: Explain Your Reason (Optional)

While not mandatory, briefly explaining your reason for cancellation can be helpful. Keep it short and to the point.

Step 6: Request Confirmation

Ask the hotel to confirm the cancellation and to inform you of any cancellation charges, if applicable.

Step 7: Close Politely

End your letter with a polite closing, such as “Sincerely” or “Best Regards,” followed by your name.

Real-Life Example

I remember when I had to cancel a booking due to a sudden work commitment. I mentioned this in my letter, and to my relief, the hotel waived the cancellation fee.

Template for Hotel Booking Cancellation Letter

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]

[Hotel Manager’s Name/Reservations Department]
[Hotel Name]
[Hotel Address]
[City, State, Zip Code]

Subject: Cancellation of Hotel Booking # [Your Booking Number]

Dear [Hotel Manager’s Name/Reservations Department],

I am writing to request the cancellation of my hotel booking with the reference number [Your Booking Number] scheduled for [Your Booking Dates]. Due to [Your Reason for Cancellation], I am unable to fulfill my reservation.

I kindly ask you to confirm the cancellation and inform me about any applicable cancellation charges as per your hotel’s policy.

Thank you for your prompt attention to this matter. I apologize for any inconvenience this may cause and hope to stay at your hotel in the future.


[Your Name]

Tips for a Smooth Cancellation Process

  • Act Early: The sooner you request the cancellation, the better.
  • Be Polite: Courtesy can sometimes influence the outcome in your favor.
  • Follow-Up: If you don’t receive a response, don’t hesitate to follow up.

Comment Request

I’d love to hear about your experiences with hotel booking cancellations. Please share your stories and any additional tips in the comments below!

Frequently Asked Questions (FAQs)

A middle-aged Hispanic woman in business casual attire

Q: How do I write a Hotel Booking Cancellation Letter?

Answer: Writing a hotel booking cancellation letter is quite straightforward. I usually start by mentioning my reservation details, like the booking number and dates. 

Then, I clearly state that I wish to cancel the reservation. It’s important to be polite and concise. I also mention any cancellation policy details I’m aware of and request a confirmation of the cancellation. Finally, I include my contact information for any follow-up.

Q: What should I include in the letter?

Answer: In my experience, the key elements to include are: your name, the reservation number, the dates of the intended stay, and a clear statement of your intent to cancel. 

I also recommend mentioning any relevant details of the hotel’s cancellation policy that you’re aware of. This shows that you’re informed and helps avoid any misunderstandings.

Q: Is email an acceptable way to send a cancellation letter?

Answer: Absolutely! I’ve often used email to send my cancellation letters. It’s quick and provides a digital record of your correspondence. Just make sure to use a subject line that clearly indicates the purpose, like “Cancellation of Reservation #12345”. Also, keep the tone formal and polite, as you would in a written letter.

Q: How soon should I send the cancellation letter?

Answer: The sooner, the better. As soon as I know I can’t make the trip, I send the cancellation letter. This is important because hotels often have specific time frames for cancellations without penalties. It’s best to review the hotel’s policy and cancel within that period to avoid any charges.

Q: Should I expect a confirmation from the hotel?

Answer: Yes, it’s standard to receive a confirmation of your cancellation. In my letters, I always request a confirmation reply. If I don’t receive one within a reasonable time frame, I follow up with a phone call. This ensures that my cancellation has been processed and helps avoid any misunderstandings or charges.

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