Sample Apology Letter to Customer for Poor Service

Learn how to write an apology letter to customer for poor service. Use our sample apology letter to customer for poor service as a template for your letter.

Sample Apology Letter to Customer for Poor Service

Dairy King
9089 Simpson Drive
Bellefontaine, Ohio 43311

March 27, 2021

Bob Shoemaker
26644 Newtons Perkins Way
Plainfield, Ohio 43312

Dear Mr. Shoemaker,

Thank you for taking the time to call our customer service line. It has been brought to my attention that you had a horrible experience when you visited our Bellefontaine restaurant on March 15th.

I want you to know that all of our customer service workers receive adequate training on how to treat customers. 

There is never an excuse to be talking on the cell phone and arguing with a boyfriend while trying to take a customer’s order. Our customers come first. 

I want you to know that I personally have handled this situation and there will be no further issues. 

Cell phones are banned from the sales counter and anyone caught in the future will not have a job. While I cannot change what happened that day to you and your wife, I can offer you a free meal for two when you come again. 

We have been servicing the Bellefontaine area for more than 30 years, and we have every intention on being there another 30. 

Customers like you are what help us to know what is going on and what areas need our immediate attention. I hope that you will see better service, and if there should be any problems, please don’t hesitate to call me directly.


Donald G. Hammond
President of Dairy King

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