Sample Authorization Letter For Air Ticket Refund Template

In this article, I’ll share my insights and provide a step-by-step guide on how to write an effective authorization letter for an air ticket refund.

Key Takeaways:

  • Understand the Importance: Learn why a well-written authorization letter is crucial for a refund.
  • Gather the Necessary Information: What details you need before you start writing.
  • Follow the Template: Use my customizable template to craft your letter.
  • Submit the Letter: Know where and how to send your letter for the best results.
  • Expected Outcome: What to expect after submitting your authorization letter.


Writing an authorization letter for an air ticket refund might seem daunting at first. However, with the right guidance and template, you can draft a letter that conveys your request clearly and professionally. 

This process isn’t just about asking for money back; it’s about presenting your case in a way that aligns with airline policies and showcases your understanding of the procedures. Here’s how to get started:

Step 1: Understand the Airline’s Refund Policy

Before you begin writing your letter, it’s crucial to familiarize yourself with the specific airline’s refund policy. Each airline has its own set of rules and procedures for processing refunds, and knowing these can significantly influence the content and tone of your letter.

Real-Life Example: When I needed a refund from a major airline due to a sudden illness, I first checked their policy. It turned out they required a medical certificate. Including this document upfront accelerated the approval process.

Step 2: Gather Your Flight Details

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To write an effective authorization letter, you need certain information at your fingertips:

  • Full name as it appears on the ticket
  • Ticket number
  • Flight details (date, flight number, destination)
  • Reason for the refund request
  • Contact information

Information Checklist:

Passenger NameFull name as on the ticket
Ticket NumberUnique ticket reference number
Flight DetailsDate, flight number, destination
Reason for RefundBrief explanation of the reason
Contact InformationYour phone number and email

Step 3: Write the Letter Using a Clear Structure

An authorization letter should be concise and to the point. Here’s a simple structure you can follow:

  • Introduction: Briefly state the purpose of the letter.
  • Body: Provide the ticket and flight details, explain the reason for the refund, and attach any supporting documents.
  • Conclusion: Politely request for the refund to be processed, and provide your contact information for any follow-up.

Template for Authorization Letter:

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]

[Airline’s Name]
[Airline’s Address]
[City, State, Zip Code]

Dear [Airline’s Refund Department],

I am writing to request a refund for my air ticket due to [briefly state your reason]. Attached you will find the necessary documentation supporting my request.

Ticket Details:
– Passenger Name: [Your Name]
– Ticket Number: [Your Ticket Number]
– Flight Details: [Flight Date, Flight Number, Destination]

I appreciate your attention to this matter and kindly ask you to process the refund at your earliest convenience. Please feel free to contact me at [your phone number] or [your email address] should you need further information.

Thank you for your consideration.

[Your Name]

Step 4: Submit the Letter

Once your letter is ready, submit it according to the airline’s preferred method. Some airlines allow you to send documents electronically, while others might require a hard copy.

Expected Outcome

After submitting your authorization letter, the airline will typically respond within a few weeks. Be prepared to follow up if you do not receive a response within the expected timeframe.

Frequently Asked Questions (FAQs)

Q: How specific do I need to be about the reason for requesting a refund in the authorization letter?

Answer: In my experience, being specific about your refund reason can significantly speed up the process. It’s important to provide a clear, concise explanation and any relevant documentation to support your claim, as this demonstrates legitimacy and urgency.

Q: Can I authorize someone else to handle my air ticket refund process?

Answer: Yes, I’ve authorized others to handle my refunds before. Just ensure that your letter explicitly states that you are authorizing this person, includes their full name, and, ideally, attaches a copy of their ID for verification purposes.

Q: What happens if the airline denies my refund request initially?

Answer: From what I’ve encountered, persistence is key. If your initial request is denied, don’t hesitate to respond by restating your case more emphatically and including additional documentation if possible to bolster your appeal.

Q: Should I send the authorization letter by email or through postal mail?

Answer: I have used both methods, but emailing tends to be faster and allows for easier tracking of your correspondence. Always check the airline’s preference and include all required attachments in a readable format.

Q: How long does it typically take to get a refund after sending the authorization letter?

Answer: Based on my numerous interactions, it generally takes about two to six weeks to receive a refund, depending on the airline’s policy and the efficiency of their processing system. If it takes longer, follow up with a call or another letter.

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