Sample Chargeback Email to Customer

Learn how to write a chargeback email to customer. Use our sample chargeback email to customer as a template for your chargeback email.

Sample Chargeback Email To Customer

Subject: Reversal request for chargeback

Dear Customer’s Name:

I have been informed by my Merchant Provider that you have requested a chargeback on the television you purchased last month. 

I understand that you may be irritated that you have not received your TV yet even though it has been three weeks, but I want to assure you that you will receive it within the next five days.

It is an extremely popular model and because of the holiday season, it has been difficult for our store to get the required number of units. However, this problem has been solved, and your TV is on its way to your home. 

It would be extremely difficult for my shop if the chargeback were allowed, so I am appealing to you to consider withdrawing your request.

Thank you for your attention to this matter. Please do not hesitate to contact me if I can be of any further help.


Merchant’s Name

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