Complaint Letter For Car Damage: How To Draft It Right!

When writing a complaint letter regarding car damage, it’s important to be clear, concise, and provide all the necessary details to support your claim. Below is a step-by-step guide and a sample letter to help you draft a comprehensive complaint letter:

1. Start with your contact information: 

Your Name Your Address City, State, Zip Code Contact Number Email Address Date

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2. Add the recipient’s information: 

Company’s Name (e.g., the car service or insurance company) Attn: Customer Service (or the specific department/person if known) Company Address City, State, Zip Code

3. Reference/Subject: 

Subject: Complaint Regarding Car Damage on [Date]

4. Start the letter:

Dear [Recipient’s Name/Company’s Name],

5. Introduce the reason for writing: 

I am writing to formally complain about damage to my vehicle, [Car Model and Registration Number], which occurred on [specific date and location].

6. Detail the circumstances:

Provide a concise description of what happened, ensuring you detail:

  • The event leading up to the damage
  • Who was involved (if applicable)
  • Where it occurred
  • The extent of the damage

7. Mention any previous communication: 

If you’ve previously spoken to someone about the issue, mention it here. For instance: I had initially brought this to the attention of [Employee’s Name] on [Date] but have yet to see any resolution.

8. State your expectations: 

Clearly outline what you expect from the company. It could be a repair, compensation, or an apology.

9. Provide evidence: 

Attach photographs of the damage, witness testimonies, or any other relevant evidence that can support your claim.

10. Closing: 

End by stating that you look forward to their prompt response and hope for a timely resolution.

11. Signature: 

Sincerely, [Your Name]

Complaint Letter for Car Damage in Society Sample

[Name of Claimant]
[Address of Claimant]
[City, State, Zip Code]


[Name of Insurance Adjuster]
[Name of Insurance Company]
[Address of Insurance Company]
[City, State, Zip Code]

RE: Complaint letter for car accident for claimant number [INSURANCE NUMBER]

Dear [Name of Agent]:

This letter accompanies my formal claim to cover the cost of repairing my car [MAKE, MODEL AND YEAR], after a car, [MAKE MODEL AND YEAR] ran into my parked car damaging the rear end.

My car was parked by the curb in front of my house at the above address, when [NAME OF DRIVER] failed to stop and crashed into the back of my car. 

I bought my new car last year and planned to keep it for at least [10 years]. I called the police and have included their accident report with my claim request forms.

I am hoping to get a financial settlement from the at-fault driver’s insurance company, but I need my car for work, so I had it repaired as soon as I could. In spite of this, I still missed five days of work.

I have included the bills for repair and request that you pay out the amount of [$5,000] for the repairs and loss of pay. 

When I receive compensation from the other insurance company, I will repay the amount. Please respond within [30 days] after receiving this letter. I can be reached at [Phone Number] or at [Email Address].


[Signature of Claimant]
[Printed name of Claimant]
List of Enclosures: [police report, repair bills]

Sample Complaint Letter For Car Damage

Lisa Bell
123 Main Street
Springfield, IL 12345
Phone: (123) 456-7890
August 14, 2023

ABC Car Service
Attn: Customer Service
456 Service Lane
Springfield, IL 12346

Subject: Complaint Regarding Car Damage on August 10, 2023

Dear ABC Car Service,

I am writing to express my dissatisfaction and concern regarding damage to my vehicle, a 2022 Toyota Camry with registration number IL-98765, which took place on August 10, 2023, at your Springfield service location.

After receiving service for a routine oil change, I noticed a significant scratch on the rear right side of my car. I’m certain this damage was not present when I dropped off my car earlier that day.

I immediately reported the issue to Mr. Mike Smith, a technician on duty, who assured me that the matter would be reviewed. However, I have not received any feedback or resolution as of today.

I kindly request a thorough investigation into this matter. I would appreciate it if the damages to my vehicle can be repaired at your facility at no cost to me or if a suitable compensation can be arranged. I have attached photographs of the damage for your reference.

I trust that ABC Car Service values its customers and will address this issue promptly. I await your prompt response and a resolution to this unfortunate situation.


Lisa Bell