Writing a Letter of Complaint to a Hospital? [Free Samples]

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Patients and their legal guardians have the right to file a formal complaint if they are unhappy with the care they got while hospitalized.

Finding out where to make a complaint at the hospital and attempting a face-to-face meeting are the initial steps. The patient should then write a complaint letter if they are not satisfied after trying these first.

The nurse, doctor, or other individual accountable for the dissatisfaction may be specifically named in a letter of complaint to a hospital. The department head or hospital chief may also be the recipients of the letter.

If no suitable response is received from any of these places, a formal complaint can be made to the Board of Health or another regulating body.

The following things should be included in the complaint letter to a hospital:

  • The name, address and phone number of the complainant
  • The date of the treatment and name of the person who gave the treatment
  • The complaint should be briefly described
  • Possible outcomes of the complaint should be mentioned
  • Copies of supporting documents should be attached

Reasonable Expectations

It can be highly annoying for the sender when hospitals take a long time to answer to complaint letters. If the complaint is aware of what to anticipate, it could save them a lot of misery.

The sender might enquire with a hospital representative about the complaint management procedures. They can enquire as to who will read the letter of complaint and what steps might be done. 

They can also inquire as to how long it will take to hear back and whether any details about the procedure will be provided. The patient may receive assistance from the hospital’s grievances staff in scheduling times to try to obtain some information.

It’s crucial for the patient to establish what outcomes they want to achieve before starting the letter. They might demand an apology or adjustments to the hospital’s protocols. They might even want someone to receive a warning or be let go. This will be mentioned in the letter of complaint.

Make plans to write the letter

If the complainant documents everything they can recall about the treatment, it will support their case. For future use, it is important to record names, dates, and specific events.

Patients should collect any unbiased proof they can. If not, the dispute can turn into one person’s word against another’s.

The patient should determine who to address the letter to, as was previously suggested. They might have spoken to this individual before. They could also wish to address the letter to the hospital’s administrator.

To provide the patient with proof of both the letter’s sending and receipt, the letter should be sent via registered mail. No original paperwork should be sent, and the patient should send themselves a copy of the exact package that was delivered to the hospital.

Use our sample complaint letters to a hospital as a guide when writing your own.

Sample 1 – Complaint Letter To A Hospital

Susan Gibson
554 Green Mountain Road
San Jose, CA, 94573
(342) 234-5678

May 19, 2022

Janet Silvers
AB Hospital
345 Hospital Drive
San Jose, CA, 94573

Re: Service provided in emergency room

Dear Ms. Silvers,

I went to your emergency room on May 12th of this year for treatment of a sore elbow. I waited in agonizing discomfort for two hours before being admitted to the examining room, where I was examined by Doctor Name and Nurse Name.

After an X-ray, I was informed there was no serious concern and given pain medication. I went to Name of Other Hospital after the discomfort did not go away after two days, and an X-ray revealed that my elbow was fractured.

I’d like to know if the doctor and nurse who attended to me in your hospital were reprimanded for their negligence, as I suffered unnecessarily. Copies of the records from the second hospital are enclosed.

I knew the emergency room was packed, but I expected an accurate diagnosis when I finally saw a doctor.

Kindly let me know what, if any, action will be taken in this case. I am home every day and can be reached at (595) 123-4557 or susan@email.com.

Sincerely,

Signature
Susan Gibson
List of enclosures

Sample 2 – Complaint Letter To A Hospital

Andrew Gibson
554 Green Mountain Road
San Jose, CA, 94573
(342) 234-5678

May 19, 2022

Lisa Brown
AB Hospital
345 Hospital Drive
San Jose, CA, 94573

Re: Service provided in emergency room

Dear Ms. Silvers,

On May 12th of this year, I went to your emergency room for treatment of a painful shoulder. I waited two hours in excruciating pain before being admitted to the examining room and evaluated by Doctor Name and Nurse Name.

Following an X-ray, I was told there was nothing to worry about and given pain medication. After two days of agony, I went to Name of Other Hospital, where an X-ray confirmed that my shoulder was dislocated.

Since I suffered unnecessarily, I would like to know that the doctor and nurse who attended to me in your hospital have been reprimanded for this negligence. Enclosed are copies of the documents from the second hospital.

I know the emergency room was very crowded, but when I finally saw a doctor, I expected an accurate diagnosis.

Kindly let me know what, if any, action will be taken in this case. I am home every day and can be reached at (595) 123-4557 or andrew@email.com.

Sincerely,

Signature
Andrew Gibson
List of enclosures

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