Sample Letter to Airline for Refund Due to Death

Key Takeaways:

  1. Understand the Airline’s Policy: Familiarize yourself with the airline’s specific refund policies regarding death.
  2. Gather Necessary Documentation: Prepare all required documents, such as death certificates and booking details.
  3. Use a Clear and Respectful Tone: Write the letter in a formal, concise, and respectful manner.
  4. Include Essential Details: Provide all necessary information, including flight details, booking reference, and your contact information.
  5. Attach Supporting Documents: Include copies of relevant documents like death certificates.
  6. Follow-up: Keep track of the request and follow up if necessary.


Writing a letter to an airline for a refund due to death is a sensitive and often necessary task. Airlines typically have policies in place for such situations, but navigating them can be challenging. This article provides a step-by-step guide to effectively writing such a letter, including a template to simplify the process.

Understanding the Airline’s Refund Policy

Step 1: Research the Airline’s Policy

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  • Every airline has its own policy regarding refunds due to death.
  • It’s crucial to understand these policies before writing the letter.
  • Visit the airline’s official website or contact their customer service for information.

Gathering Necessary Documentation

Step 2: Prepare Required Documents

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  • Collect all relevant documents, including the death certificate and booking confirmation.
  • Ensure these documents are easily accessible and ready to be attached to your letter.

Writing the Letter

Step 3: Start with a Formal Greeting

  • Address the letter to the appropriate department or individual.
  • Use a formal salutation such as “Dear [Airline Name] Customer Service,”

Step 4: State the Purpose of Your Letter

  • Clearly mention that the letter is to request a refund due to a death.
  • Be direct but respectful.

Step 5: Provide Detailed Information

  • Include booking details like flight number, date, and booking reference.
  • Clearly state your relationship to the deceased.

Step 6: Attach Supporting Documents

  • Mention that you have attached copies of necessary documents.
  • Do not send original documents unless specifically requested.

Closing the Letter

Step 7: Conclude Respectfully

  • End the letter with a formal closing, such as “Sincerely” or “Respectfully,”
  • Include your full name, address, phone number, and email.


Step 8: Keep Records and Follow Up

  • Keep a copy of the letter and all documents for your records.
  • Follow up if you do not receive a response within a reasonable time.

Example Letter Template

[Your Full Name]
[Your Address]
[City, State, Zip]
[Your Email]
[Your Phone Number]


[Recipient’s Name or Department]
[Airline Name]
[Airline Address]
[City, State, Zip]

Dear [Airline Name] Customer Service,

I am writing to request a refund for a flight booked with your airline, due to the unfortunate death of [Name of Deceased], with whom I have/had a [your relationship to the deceased]. 

The details of the flight are as follows: [Flight Number], scheduled for [Flight Date], under the booking reference [Booking Reference].

Enclosed with this letter are copies of the necessary documents, including the death certificate and the booking confirmation. I kindly ask for your understanding and prompt processing of this refund request.

I appreciate your attention to this sensitive matter and look forward to your prompt response.


[Your Full Name]


Requesting a refund from an airline due to death is a delicate matter that requires a balance of clarity and respect. Following these steps ensures that your request is communicated effectively, increasing the likelihood of a favorable response.

Tips for Writing the Letter

  • Keep the tone respectful and to the point.
  • Double-check for any typos or errors.
  • Be patient, as processing such requests may take time.

Frequently Asked Questions (FAQs)

Q: What is a “Letter to an Airline for a Refund Due to Death”?

Answer: A “Letter to an Airline for a Refund Due to Death” is a formal written request sent to an airline by a person who has experienced the unfortunate loss of a loved one. The purpose of the letter is to explain the situation and request a refund for the unused portion of an airline ticket that was purchased for the deceased passenger.

Q: Why would someone need to write a letter to an airline for a refund due to death?

Answer: When a passenger passes away before their scheduled flight, it is often possible to request a refund for the unused portion of their ticket. Writing a letter to the airline is a formal and documented way to explain the circumstances and request the refund, ensuring that the request is properly communicated and considered.

Q: What information should be included in a “Letter to an Airline for a Refund Due to Death”?

Answer: A “Letter to an Airline for a Refund Due to Death” should include important details such as the deceased passenger’s full name, booking reference number, flight details (date, time, and destination), and any supporting documentation, such as death certificates or obituaries. It is also important to include the amount paid for the ticket, any additional fees, and the preferred method of reimbursement.

Q: How should the tone of the letter be when writing to an airline for a refund due to death?

Answer: The tone of the letter should be respectful, compassionate, and professional. Express condolences in a sincere and empathetic manner, emphasizing the difficult circumstances. Maintain a polite and courteous tone throughout the letter, expressing gratitude for the airline’s understanding and assistance during this challenging time.

Q: Is it necessary to enclose supporting documentation with the letter?

Answer: Yes, it is essential to enclose supporting documentation, such as the death certificate and obituary, with the letter. These documents serve as proof of the passenger’s death and help validate the request for a refund. Including such documentation strengthens the claim and provides the airline with the necessary evidence to process the refund.

Q: What should be the preferred method of communication when sending the letter?

Answer: The preferred method of communication may vary depending on the airline. It is recommended to check the airline’s website or contact their customer service to determine the preferred method. 

It could be via certified mail, email, or an online form, as specified by the airline. Retaining proof of sending or delivery confirmation is important for record-keeping purposes.

Q: Is it necessary to follow up after sending the letter?

Answer: It is advisable to follow up if you do not receive a response within a reasonable time frame. You can reach out to the airline via a polite phone call or email to inquire about the status of your request. 

Maintain open and respectful communication, providing any additional information or documentation they may require to process the refund effectively.