How to Dispute a Charge from Your Dental Insurance

Last Updated: May 26, 2023

Dealing with disputes over charges from dental insurance can be a frustrating experience. However, it’s essential to understand your rights and the proper steps to take when you believe you’ve been wrongly billed. In this step-by-step guide, we will walk you through the process of disputing a charge from your dental insurance company, helping you navigate the complexities and increase your chances of a favorable resolution.

Step 1: Review Your Dental Insurance Policy 

Before disputing a charge, familiarize yourself with the terms and conditions outlined in your dental insurance policy. Understand the coverage, limitations, and any specific guidelines for filing disputes. This knowledge will empower you to present a stronger case based on the provisions of your policy.

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Step 2: Gather Documentation 

Collect all relevant documentation related to the disputed charge. This may include dental bills, explanation of benefits (EOB) statements, receipts, and any correspondence between you and the dental insurance company. Organize the documents in a logical order to support your case effectively.

Step 3: Contact Your Dental Provider 

Reach out to your dental provider’s office to discuss the disputed charge. Ask for a detailed explanation of the services provided, their billing codes, and any supporting documents they can provide. Sometimes, the dispute may arise due to a simple misunderstanding or a billing error that can be resolved directly with the dental office.

Step 4: Understand Your Dental Insurance 

Company’s Dispute Process Contact your dental insurance company to understand their dispute resolution process. Ask about the specific steps, forms, or documentation required to initiate a dispute. Take note of the deadlines for filing a dispute and any additional information they may need to investigate your claim.

Step 5: Submit a Written Dispute 

Prepare a written dispute letter addressed to your dental insurance company. Be sure to include the following details:

  • Your name, policy number, and contact information
  • A clear and concise explanation of the disputed charge, including dates, services, and the amount in question
  • Reference to specific policy provisions that support your claim
  • Any supporting documentation, such as bills, EOB statements, and receipts
  • A polite and professional tone throughout the letter

Step 6: Follow Up with the Dental Insurance Company 

After submitting your dispute, follow up with the dental insurance company to ensure they have received your claim. Request a confirmation of receipt and inquire about the estimated timeframe for their investigation. Keep track of any reference numbers or names of the representatives you speak with for future reference.

Step 7: Cooperate and Provide Additional Information 

During the investigation process, the dental insurance company may request additional information or documentation from you. Promptly respond to these requests and provide any requested materials to expedite the resolution. Maintain copies of all communication and documents exchanged.

Step 8: Escalate the Dispute if Necessary 

If the dental insurance company fails to provide a satisfactory resolution or delays the process unreasonably, consider escalating the dispute. Contact your state insurance department or regulatory authority to seek guidance on further steps you can take to resolve the issue. They may be able to intervene and facilitate a resolution.

Step 9: Review the Final Decision 

Once the dental insurance company reaches a decision, carefully review their response. If the disputed charge is resolved in your favor, ensure that the appropriate adjustments are made to your account. If the decision is unfavorable, evaluate whether pursuing alternative actions, such as an appeal, would be feasible based on your policy and the circumstances.


Disputing a charge from your dental insurance requires diligence, patience, and understanding of the process. By reviewing your policy, gathering documentation, communicating with your dental provider, and following the insurance company’s dispute process, you can present a strong cas