Business Apology Letter for Inconvenience Sample

Business Apology Letter For Inconvenience Sample

BUSINESS LETTERHEAD

DATE

Receiver’s Name
Receiver’s Address
City, State, Zip Code

Dear Receiver’s Name:

This letter is a formal apology from [Name of Business] for the inconvenience you experienced as mentioned to our Customer Service department. 

The crew that was sent to repair your air conditioner caused water and soil damage to your carpet and it is my intention to pay for professional cleaning of the carpet that was soiled. I would also like to offer a free check-up of your plumbing and heating systems.

I am very sorry for your inconvenience, and want you to know that the crew that serviced your unit has been sent for training to learn how to maintain the area being repaired. 

Thank you for bring this matter to our attention, so we can ensure that this doesn’t happen again. We value you as a customer, and hope you will continue to use our plumbing and heating services.

I will contact you within the next week to arrange for the restoration of your carpet and schedule at time for your free checkup. If you have any questions, please feel free to call me at Phone Number or at Email Address.

Thank you for your continuing patronage.

Sincerely,

Signature
Name of Sender
Head of Customer Service